- General Return Policy
- Product Exchanges
- Damaged Products
- Return Procedures for Damaged Product
- Late or Missing Credits
- Questions About Returns, Credits or Refunds
- Errors Inaccuracies and Omissions
- Modification To The Products and Prices
- Limitation on Orders
- Other Terms and Conditions
WARNING: CHOKING HAZARD – SMALL PARTS. NOT FOR CHILDREN UNDER 3 YEARS. YOU ACKNOWLEDGE THAT THE PRODUCTS ARE NOT DESIGNED, MANUFACTURED OR INTENDED FOR USE BY CHILDREN UNDER THE AGE OF THREE (3) AND MAY CONTAIN SMALL PARTS. NOT INTENDED FOR USE WITHOUT ADULT SUPERVISION.
General Returns, Credits, Refunds and Exchange Policy (the “Policy”)
General Return Policy
We do not accept returns on any subscription boxes.
We do not accept any Product exchanges.
If the Product arrives damaged or not substantially as described on the Product information page on the C&K website (“Damaged Product”), email us at customerservcie[at]cooperandkid[dot]com and we will discuss the replacement of any defective product. C&K will accept returns for a full refund for Damaged Product only in accordance with the Return Procedures below. Provided that C&K confirms that your Product was a Damaged Product and was returned in accordance with the Return Procedures, your sole and exclusive remedy is that (a) we will issue a refund to your credit card in the amount charged for the Damaged Product (if your credit card has already been charged for the Product) or (b) we will not charge your credit card for the Damaged Product. The refunded amount will include the applicable Delivery Fee.
If the Product was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Return Procedures for Damaged Product
The following sets forth the required Return Procedures:
- All returns must be made within 14 days after the Product shipment date.
- All returned Products must be unused.
- Send an email to customerservice[at]cooperandkid[dot]com with “Return Request” in the subject line. All returned Products must be returned in accordance with the instructions received from contacting C&K customer service.
- You are solely responsible for the cost of shipping the returned Product.
- All Products not returned in accordance with the Return Procedures shall be sent back to you and no credit or refund will be issued. Once your Product return is received and inspected, we will send you an email notification.
- Please ship all Product returns to the following address: 5625 38th Avenue South, Minneapolis, Minnesota, US, 55417.
Late or Missing Credits
If you haven’t received a credit card refund, as set forth above, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice[at]cooperandkid[dot]com.
Questions about Returns, Credits or Refunds
All questions concerning returns, credits or refunds should be sent to customerservice[at]cooperandkid[dot]com or mailed to the above address.
For each Product you order, you agree to pay the price applicable for the Product as of the time you submitted your order (“Product Price”), the delivery fees for the delivery service you select (“Delivery Fees”), and any applicable Taxes (defined below). If you order a subscription to a Product that auto-renews periodically (“Subscription”), then you agree to pay the applicable Product Price, Delivery Fees, and Taxes upon each auto-renewal date, until you terminate your Subscription in accordance with the directions on the C&K website. Please note that if your Subscription includes a discounted Product Price for a promotional period, once the promotional period expires, your Subscription will renew at the full Product Price. C&K will automatically bill your credit card submitted as part of the order process for such amounts and you hereby authorize us to do so. You will be solely responsible for payment of all taxes (other than taxes based on C&K’s income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the Product purchase (“Taxes”). All payments are non-refundable (except as expressly set forth in these Terms of Sale). Without limiting other remedies, we reserve the right to charge a late fee on all past due payments equivalent to the lesser of one and a half percent (1.5%) per month on the unpaid balance or the highest rate allowed by law. You agree to pay for all collection costs, attorneys fees, and court costs incurred in the collection of past due amounts.
Products will be shipped in accordance with the shipping method you selected when placing the order. Any delivery dates provided by C&K are estimates. C&K reserves the right to make deliveries in installments. C&K will send you an email when your order has shipped and you may review your order and shipping information on your Account. If you provide us with inaccurate shipping information and the Products are returned to C&K, then we reserve the right to charge you the costs associated with reshipment of the Products. You will be responsible for paying for your own shipping costs for returning Products. Shipping costs are non-refundable. Depending on where you live, the time it may take for your Product to reach you may vary. If you are shipping a Product that cost over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
Errors inaccuracies and omissions
Occasionally there may be information on the C&K website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on our website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the website, including without limitation, pricing information, except as required by law.
Modification to the Products and Prices
Prices for our products and services are subject to change without notice. We reserve the right at any time to modify or discontinue sale of any product or service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any such modification or price changes.
All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue sale of any product or service at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors will be corrected. We have made every effort to display as accurately as possible the colors and images of our products and services that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
Limitation on orders
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.
We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
Other Terms and Conditions.